When the retail world goes just a little nuts as we all try and make the most of the boom in sales volume for our businesses. Black Friday, Cyber Monday...
Tag - customer service
In today’s fast-paced world, effective communication and customer service are paramount to success. Whether you’re handling customer inquiries...
Providing top-notch customer service is essential for amplifying customer retention, repeat sales, and overall business growth. Are you looking for new ways to...
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with a company’s customer service team...
Bearing with customers can be, at times, like walking through a valley full of thorns. This has been proven to be even more challenging during the Corona-virus...
Customer service is famous for being the service people love to hate. The days of a customer writing a formal letter of complaint just to be heard are long...
As the digital world becomes increasingly sophisticated, new ways of doing things have become available. For instance, the social media giants have...
As we all know customer service is an essential part for any business to accomplish greater heights of growth and success. In this blog, we will discuss...
To successfully fulfill the ever-increasing demands of customers, each team member needs to be aware that providing an excellent customer experience is an...
To deliver cloud-based contact center software, Contact Center as a Service solutions employ a subscription-based licensing model. Because they are meant to be...
A chatbot is software that uses text messages to imitate human-like conversations with users. Its primary goal is to assist users by answering their inquiries...
Can artificial intelligence really improve your business’s customer service? As a business owner, perhaps you’re not quite sure how you can blend AI technology...
It’s only been 90 days since the first hint of shelter-at-home orders in the U.S., but it feels like 5 years. According to a recent American Psychiatric...
For online merchants, the higher conversion rate is always a significant measure of their success. Both conversion and the company’s revenue growth go hand in...
Small businesses usually have to face massive odds against their success. Investopedia notes that as many as two-thirds of small businesses fail within their...